The form must be completed and sent together with the required photos to the email address contact@buencia.us.
Please download the return form here and fill it out: Return Form.
ATTENTION! If you do not pick up the shipped order, you will automatically be added to the blacklist and will no longer be able to place new orders on the site.
WE DO NOT ACCEPT RETURNS OF UNSEALED / USED / WORN PRODUCTS.
Product returns or exchanges are possible only after notifying us of your issue in advance via the contact form.
Response time to your request may take up to 7 business days.
Product returns are possible within 14 calendar days from the date the package was collected.
We do not accept returns for personal care products (lingerie, bras, beauty products, hairbrushes, epilators, etc.).
You must return the products no later than 14 calendar days from the date you picked up the package.
Please return the product(s) in the exact same condition in which you received them: properly packaged for transport, without signs of use, in the original packaging, and with all components included.
If the returned products are not in the same condition in which you received them, we reserve the right to refuse the refund and send the products back to you. Shipping costs will be at your expense.
We only accept returns of sealed products after prior notification during business hours (09:00–17:00) via one of the phone numbers displayed on the main page or via the contact form.
If you received a defective product, a product damaged during delivery, or a product different from what you ordered, please contact us within 48 hours of collecting the package at contact@buencia.us, by phone at 0742 049 292, or via the contact form, and send at least one photo showing the issue.
If no issue is reported within 48 hours of receiving the package, we consider the product compliant, and any return shipping costs will be your responsibility.
If the product develops a defect during the warranty period, only an exchange is possible, not a refund.
Exchanges and returns are processed Monday–Friday between 09:00–17:00, within a maximum of 7 business days.
Return shipping costs are your responsibility.
The return package must be sent only by courier (any courier service).
WE DO NOT ACCEPT PACKAGES SENT BY THE POSTAL SERVICE!
PACKAGES SENT WITH CASH-ON-DELIVERY REFUNDS WILL BE AUTOMATICALLY REJECTED.
You do NOT pay the return shipping costs if:
After we receive the returned package, we will refund the value of the product(s) within 14 calendar days via bank transfer.
For a bank transfer, please send your bank details to contact@buencia.us or fill out the contact form, including:
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Order number
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Reason for the refund request
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Bank account, bank name, and account holder
Buencia cannot be held responsible for delays in delivery caused by external factors such as severe weather, accidents, strikes, natural disasters, protests, or other exceptional circumstances that may delay courier services. Therefore, we do not provide compensation
